Patient Information
Your Pets Are Our Priority
At our veterinary hospital in Cincinnati, we are committed to our patients and their caring owners in Hyde Park, Ault Park, Mt. Lookout and beyond. We back this commitment with years of experience and a true passion for pets shared by all of our staff.
Request AppointmentWhat to Expect at a Veterinary Appointment
Knowing what you should expect from your first appointment with us will help to make the process more comfortable and pleasant for both you and your pet.
Get Settled
We encourage all of our clients to arrive about 10 minutes early to their appointment. For new clients, this gives you time to fill out our New Patient Form. To save some time, you can also complete the New Patient Form online in advance too.
Meet Your Veterinarian
One of our veterinary team members will meet with you in order to review your pet's medical history an discuss any health issues they may be experiencing. This is your chance to ask any questions you have too.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit with us, we will create a detailed report of our conversation, the diagnosis we made and the treatment plan we created for your pet. This information will be on hand for whenever we or you require it.
Our Pet Care Philosophy
We are proud to serve pets and their owners in Cincinnati by providing state-of-the-art veterinary services in a welcoming, professional and friendly environment.
We are passionate about preventative care, client education and providing a wide variety of treatment options to make sure your pet receives the care the need and deserve.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They both offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide you with an estimate of the cost of our services in good faith before treating your pet. However, it's always possible that unforeseen circumstances will arise that will impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away to ensure we are able to provide your pet with emergency care.
- What is your appointment cancellation policy?
If you have to cancel or reschedule an appointment, please let us know as soon as you can. This way be will be able to offer the space in our schedule to other clients and reschedule you as soon as possible.
- What types of animals do you treat?
We take care of small domestic pets such as cats and dogs.
- Do you offer behavioral and nutrition consultation services?
Yes! Our veterinarians provide behavioral and nutrition consultations as part of our routine exams. But, if you have specific questions or concerns about your pet's diet, habits or poor behavior, feel free to contact us and book a dedicated appointment.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Looking for a veterinarian in Cincinnati?
Our vets are passionate about the health of Cincinnati cats and dogs. Get in touch today to request an appointment for your pet.